Technical Support Policy – Ride-On Toys

Next Gen Toys

At Next Gen Toys, we are committed to providing reliable post-purchase support to ensure a smooth ownership experience.

Please review the important information below regarding ride-on toys.

1. DIY Assembly Requirement

All ride-on toys are delivered in semi-assembled condition and require self-assembly (DIY) by the customer.

Detailed assembly instructions are provided inside the package.

Customers are responsible for:

  • Proper assembly
  • Secure installation of all components
  • Ensuring safe setup before use

Next Gen Toys shall not be responsible for issues arising from incorrect assembly or failure to follow provided instructions.

2. Warranty Policy for Ride-On Toys

Unless explicitly mentioned on the product page, ride-on toys are not covered under warranty after delivery.

Due to:

  • Self-assembly requirements
  • Mechanical and electrical usage factors
  • External handling and operating conditions

Warranty coverage is not applicable once the product has been delivered and assembled.

However, we remain fully committed to providing technical assistance and spare parts support.

3. Battery Policy

Batteries are consumable components and are not covered under warranty.

Battery lifespan depends on:

  • Charging practices
  • Usage frequency
  • Storage conditions

We offer replacement batteries and guidance on proper charging and maintenance upon request.

4. Technical Support Assistance

We provide remote technical support for all ride-on toys purchased from Next Gen Toys.

Our support team can:

  • Guide you through troubleshooting
  • Assist with basic technical adjustments
  • Help identify required spare parts

Most technical concerns can be resolved through guided remote assistance.

5. Paid Service Support (If Applicable)

If product issues arise due to:

  • Improper assembly
  • Physical damage
  • Water exposure
  • Overloading
  • Electrical misuse

We may offer paid service support, subject to availability.

This may include:

  • Technician visitation charges (location dependent)
  • Spare part costs
  • Applicable shipping charges

All charges will be confirmed prior to service arrangement.

6. Spare Parts Policy

Spare parts are not covered under warranty.

If a customer mistakenly orders an incorrect spare part and cancellation is approved:

  • The item must be returned to our warehouse at the customer’s expense.
  • Upon receipt and inspection, the correct part will be dispatched.
  • Actual shipping charges will apply.

7. Missing Items

In case of missing components:

  • An unboxing video recorded at the time of opening the parcel is required.
  • After verification by our support team, the missing item will be dispatched free of cost.

This process ensures fair and accurate resolution.

8. Our Commitment

While ride-on toys are not covered under warranty, Next Gen Toys is committed to supporting customers with:

  • Genuine spare parts
  • Technical guidance
  • Prompt assistance

We aim to ensure your child’s ride-on experience remains safe and enjoyable.

Contact Us

For assistance or support inquiries:

Email: info.nextgentoys@gmail.com

Call/Whatsapp: +91 9159188288