Refund policy

Return & Replacement Policy

At Next Gen Toys, every order is checked carefully before it leaves us. If something isn’t right when it arrives, we’ll put it right, quickly and fairly.

7-day replacement for damaged or wrong items.

1. When you can ask for a replacement

the item was damaged in transit, or
you received the wrong item.

Unboxing video: recommended
Please record a video while opening your parcel, from start to finish. It isn’t compulsory, but it helps us confirm the problem and approve your claim much faster. If you don’t have a video, send clear photos of the item and the packaging, and we’ll review your claim.

2. Sending an item back

If we ask you to send the item back:

It must be unused and in its original packaging.
Please include all tags, accessories and manuals.
Pack it securely so it isn’t damaged on the way.

We don’t offer reverse pickup at the moment, so please send the parcel by a reliable, trackable courier. The parcel is your responsibility until it reaches us, and we can’t accept responsibility for loss or damage in return transit. Items that come back used, damaged, altered or incomplete may not qualify for a replacement or store credit.

3. Replacement or store credit

Once your claim is approved:

Replacement: if the item is in stock, we’ll send you the same item free of charge.
Store credit: if it’s out of stock, we’ll add the full amount you paid for that item as store credit on nextgentoys.in. You can use it on any toy on our website.

We don’t offer cash or bank refunds.

4. Cash on Delivery (COD)

Orders can’t be cancelled once they’ve been dispatched.
If a COD order is refused at the door, we may restrict COD on future orders.
We may stop offering COD to customers who repeatedly refuse orders.

This keeps delivery costs fair for everyone.

5. Cancellations

You can ask to cancel before your order is dispatched, and we’ll confirm whether it’s possible. Once dispatched, an order can’t be cancelled.

6. Events beyond our control

We aren’t responsible for delays caused by things outside our control, such as natural disasters, floods, fire, pandemics, government restrictions, courier strikes or civil unrest.

7. Your consumer rights

This policy follows the Consumer Protection Act, 2019 (India). Nothing in it reduces your legal rights as a consumer.

8. Jurisdiction

Any dispute relating to a purchase from Next Gen Toys falls under the courts of Coimbatore, Tamil Nadu, India.

9. Final decision

To keep things fair and prevent misuse, Next Gen Toys makes the final decision on all replacement, store credit and cancellation requests, based on the evidence shared.

Thank you for shopping with Next Gen Toys. Need help? We’re here:
Email: info@nextgentoys.in
Call / WhatsApp: +91 86800 22466