Refund policy

Return, Refund & Replacement Policy

At Next Gen Toys, your happiness matters to us. We carefully inspect every order before dispatch to ensure you receive products in perfect condition.

However, if something is not right, we are here to help — in a fair and transparent way.

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1. Eligibility for Return / Replacement

To ensure smooth processing, please contact us within 24 hours of receiving your order via Email or WhatsApp.

Returns or replacements are accepted only in the following cases:

• The item was damaged during transit

• A wrong item was delivered

To help us resolve your concern quickly and accurately, we require a complete unboxing video.

Why is the unboxing video required?

We request a full, uninterrupted unboxing video (from start to finish) because:

• It helps us verify transit damage genuinely and quickly

• It protects honest customers from delays

• It prevents misuse and fraudulent claims

• It enables faster approval without unnecessary back-and-forth

This step allows us to process genuine claims smoothly and fairly for everyone.

📌 Claims without a clear unboxing video may not be eligible for approval.

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2. Special Policy for Dress Items (Size-Related)

For hygiene and product integrity reasons:

• We do not offer size exchange for dress items.

• We strongly recommend contacting our support team for size clarification before placing your order.

We are always happy to guide you with measurements before purchase to help you choose correctly.

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3. Return Process & Customer Responsibility

If your return request is approved:

• The product must be unused and returned in its original packaging.

• All tags, accessories, manuals, and original materials must be included.

• The product must be packed securely to prevent transit damage.

📌 We currently do not provide reverse pickup service.

Customers are requested to send the parcel via safe and reliable delivery services.

For added safety, we recommend using a trackable shipping method.

Please note:

• The return shipment remains under the customer’s responsibility until it is safely delivered to our address.

• While we are always here to assist, we are unable to take responsibility for loss, delay, or damage during return transit.

• Products received in used, damaged, altered, or incomplete condition may not qualify for refund or replacement.

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4. Refunds

Once we receive and inspect the returned item:

• You will be notified regarding approval status.

• If approved, the refund will be processed to your original payment method.

Please allow your bank or payment provider sufficient time to reflect the refund.

If the original payment method is unavailable, Next Gen Toys reserves the right to issue a refund via bank transfer or store credit.

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5. Replacements

If the product is available in stock:

• A replacement will be dispatched at no additional cost.

If the product is unavailable:

• A full refund will be issued.

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6. COD (Cash on Delivery) Policy

To ensure operational efficiency:

• Orders once dispatched cannot be cancelled.

• Refusal of COD orders at delivery may result in future order restrictions.

• Next Gen Toys reserves the right to deny COD service to customers with repeated order refusals.

This helps us maintain fair service for all customers.

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7. Cancellation Policy

• Orders cannot be cancelled once dispatched.

• Cancellation requests are subject to approval before dispatch.

• Next Gen Toys reserves the right to accept or reject cancellation requests at its sole discretion.

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8. Force Majeure

Next Gen Toys shall not be held liable for delay or failure in performance due to events beyond reasonable control, including but not limited to:

• Natural disasters

• Flood, fire, or earthquake

• Pandemic or government restrictions

• Courier strike or transportation disruption

• War, civil disturbance, or force majeure events

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9. Legal Compliance & Consumer Protection

This policy is designed in accordance with applicable provisions of the Consumer Protection Act, 2019 (India).

Nothing in this policy is intended to limit the statutory rights available to consumers under Indian law.

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10. Jurisdiction

All disputes arising out of or in connection with purchases made from Next Gen Toys shall be subject to the exclusive jurisdiction of courts located in:

Coimbatore, Tamil Nadu, India

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11. Final Decision Clause

To prevent misuse and ensure fairness:

Next Gen Toys reserves the right to make the final decision regarding all return, refund, replacement, and cancellation requests after reviewing submitted evidence.

We sincerely appreciate your trust in Next Gen Toys.

Our goal is to provide quality products and dependable service every time you shop with us.

For assistance:

Email: info.nextgentoys@gmail.com

Call / WhatsApp: +91 9159188288