Privacy policy
1. Introduction
This Privacy Policy describes how Next Gen Toys (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website and purchase from our store.
By accessing or using our website, you agree to the terms of this Privacy Policy.
This policy applies to:
- Current and former website visitors
- Customers who make purchases
- Users who contact us or interact with our services
2. Information We Collect
We collect information to provide better service, process orders, and improve your experience.
A. Contact Information
We may collect:
- Full name
- Email address
- Mobile number
- Shipping address
- Billing address
- City, State, Pincode, Country
- IP address (for delivery verification and fraud prevention)
B. Payment & Billing Information
When you make a purchase:
- We collect billing name and billing address.
- We do not store or collect credit/debit card numbers on our servers.
All payment transactions are securely processed through trusted third-party payment gateways integrated with Shopify.
Your card details are encrypted and handled directly by the payment processor.
C. Information You Provide
We may collect information:
- When you contact us via email or WhatsApp
- When you leave reviews or feedback
- When you participate in promotions or surveys
You are responsible for the accuracy of the information you provide.
D. Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website
- Operating system
This information helps us improve performance and security.
3. How We Collect Information
We collect information in the following ways:
✔ Directly From You
When you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to newsletters
✔ Automatically (Passive Collection)
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
For detailed information about how we use cookies and similar technologies, please refer to our Cookie Policy.
✔ From Third Parties
If you interact with us via:
- Social media platforms
- Payment providers
We may receive limited information from those platforms.
4. How We Use Your Information
We use your personal information for legitimate business purposes, including:
✔ Order Processing
- To confirm purchases
- To process payments
- To arrange shipping
- To provide order updates
✔ Customer Support
- To respond to inquiries
- To resolve complaints
- To process returns/refunds
✔ Security & Fraud Prevention
- To prevent fraudulent transactions
- To verify delivery claims
- To comply with legal obligations
✔ Marketing (Optional)
- To send promotional offers
- To share product updates
- To inform about discounts
You may opt out of promotional emails at any time.
✔ Legal Compliance
We may use information to comply with applicable laws and regulatory requirements.
5. Sharing of Information
We do not sell your personal data.
We may share your information only in the following cases:
A. Service Providers
With trusted third parties who assist us in:
- Payment processing
- Order fulfillment
- Shipping and logistics
- Website analytics
- Marketing communication
These providers are contractually obligated to protect your data.
B. Legal Requirements
We may disclose information:
- To comply with court orders or legal obligations
- To respond to lawful government requests
- To protect our rights, customers, or business
C. Business Transfers
In the event of:
- Business merger
- Acquisition
- Sale of assets
Customer information may be transferred as part of the transaction.
6. Email & Marketing Opt-Out
You may unsubscribe from promotional emails at any time by:
📧 Emailing: info.nextgentoys@gmail.com
Subject line: “Unsubscribe”
Please allow up to 7–10 working days to process your request.
Even if you opt out of marketing communications, we may still send transactional emails related to your orders.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your information.
However:
- No method of transmission over the internet is 100% secure.
- You use the website at your own risk.
We encourage you to keep your login credentials confidential.
8. Third-Party Links
Our website may contain links to third-party websites.
This Privacy Policy does not apply to those websites.
We are not responsible for their privacy practices.
9. Data Retention
We retain personal information:
- As long as necessary to fulfill orders
- To comply with legal obligations
- To resolve disputes
- To enforce our agreements
10. Your Rights
Under applicable Indian law, you may:
- Request access to your data
- Request correction of inaccurate data
- Request deletion where legally permissible
Requests can be made to:
📧 info.nextgentoys@gmail.com
11. Children's Privacy
Our website is not intended for children under 18 without parental supervision.
We do not knowingly collect personal data from minors without consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
Continued use of the website after changes indicates acceptance.
13. Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in:
Coimbatore, Tamil Nadu, India
14. Contact Us
For questions regarding this Privacy Policy, please contact: